Welcome to Payless.com® Customer Service

Key Features

> 100% Risk-Free Shopping Guarantee
> 100% Secure Shopping
> Privacy Policy

> Store Locator
> Frequently Asked Questions
> How to Unsubscribe From Our Email 		 

My Account Information

> Registration Benefits
> Sign In
> Password Help
> Managing Account Info 

Navigating the Site

> How to Shop our Site
> Getting Around
> Sorting Options
> Search Feature
> Making Your Selection
> Shopping Bag

Fit Finder

> Shoe Sizes
> Measurement Tips & Tools
> Size Charts
> Size Conversion Charts

Product Information

> Special Use Shoes
> Shoe Care
> Quality Assurance Program

Shipping & Order Status

> Delivery Options
> International Orders
> FREE In-Store Delivery
> Shipping & Handling Charges
> Order Status & Tracking
> Canceling Orders

Checkout

> Checkout Process
> Privacy Policy
> Security Guarantee
> Pricing & Sales Tax
> Payment Methods
> Gift Cards & Gifts
> Coupons & Promotions

Returns & Exchanges

> Returns & Exchanges In-Store
> Returns by Mail
> Refunds

Contact Us

By Telephone:
1-877-474-6379
(Toll-free in U.S. and Canada)
Central Time

7:30 AM - 8:00 PM
Monday - Saturday

9:30 AM - 8:00 PM
Sunday

By Email:
Please click to use our Contact Page to submit an email inquiry.

By Mail:
Payless.com®
Payless ShoeSource® Customer Service
3231 SE 6th Avenue
Topeka, KS 66607